Privacy Policy

Privacy Policy / Terms of Use

Defrozo is committed to protecting your privacy. By visiting the Defrozo website, you are accepting the practices outlined in this Policy.

This Privacy Policy covers Defrozo’s use of personal information that Defrozo gathers when you are on the Defrozo website and when you use the Defrozo services. This Policy does not apply to the practices of third parties that Defrozo does not own or control, or to individuals that Defrozo does not employ or manage.

Information Collected by Defrozo

We only collect personal information that is needed to provide you with announced services. This information allows us to provide you with a customized and efficient experience. We collect the following types of information from the Defrozo users:

1. Registration information – in order to use Defrozo services you have to complete the registration form. We collect information you supply when you become a member of Defrozo, including your first name, email, password, domain that you plan to use on Defrozo website and the name of your future website.

2. User profile – we added an ability for you to add additional information in your profile like your personal photo, URLs of your social network accounts, your contacts. You can control whether to make it public or not.

3. Feedback – we collect your feedback and suggestions that you give to us, including information about your preferences.

4. Publicly posted information – we collect information you post on your website, which is  accessible by anyone with Internet access.

5. Automatic information – Internet Protocol (IP) addresses of the Defrozo website visitors are collected and stored automatically. IP address provides general statistical information, including browsing activity, the most popular content of the website, general demographic information and other basic information, that we will use for system administration. We use this data to make our marketing platform more useful and relevant for you.

6. Financial information – if you decide to purchase certain services or products through Defrozo website, you are required to provide financial information, including a valid credit card number and billing address. The full list of information, required upon purchase of services or products through Defrozo website, includes: Full Name (first and last), Email Address, Billing Address (Address, City, Country, State/Province, Zip/Postal Code), Landline Phone Number, Credit/Debit Card Number, Card Expiration Date and CSC. Note that we don’t store the Card Number, Card Expiration Date and CSC. This information is collected only when your order is processed, and stored by our billing department.

Refund policy

All prices and fees are fully earned when due and non-refundable when paid unless otherwise expressly noted, which you acknowledge prior to making any payments or subscribing to any of the paid plans on our website.
Defrozo expressly reserves the right to change or modify its prices and fees at any time at its sole discretion. You will be notified about such changes or modifications via e-mail and shall be responsible for reviewing and becoming familiar with such changes or modifications.
However, we realize that exceptional circumstance can take place with regard to the character of the service we provide. Therefore, Defrozo offers a 7-day money back guaranty.
In case you are not satisfied with any of the tools or services included into your subscription package and you have provided a cancellation notice, you can submit a refund request within 7 days after the date you placed your order.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc). We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Cookies

Cookies are small packets of information that are stored by your web browser on your computer hard drive during visits to our website. It’s a common practice to use cookies and we do it for the following reasons: it help us to recognize your browser and save your preferences or passwords, it allows us to track statistical data in order to improve your experience with Defrozo. Usually, web browsers accept cookies automatically. However, you are able to change the preferences of your web browser to prevent it, but it can cause the following: you will not have an opportunity to use some of the Defrozo website’s features.

Email communication

Defrozo is highly concerned about your privacy and we will never give your email address to a third party. Defrozo may send you emails with Defrozo-related news, updates, offers, useful tips and services, surveys and promotions. You may also receive special notifications regarding the work of the Defrozo service. If you want to unsubscribe from our emails, you can do it easily by clicking the unsubscribe link at the bottom of each email. Note, unsubscribing from our promotional updates and product announcement will not unsubscribe you from receiving the system notifications sent by Defrozo. To unsubscribe from the system notification, please email us at help@defrozo.com and your email address will be unsubscribed.

Security of your personal data

Your personal information is protected by a password. All personal data is stored in our secure database. Only employers authorized to use such information for business and administrative purposes have access to this data. To ensure you personal data is secure, never give out your password to anyone. Don’t forget to log out of your account and close your browser after the work is done in case you’re using a shared network. We can assure you that we neither rent, sell or share your personal information to anyone, except sharing information to authorities where required by law.

Changes to Privacy Policy

Defrozo can change its Privacy Policy at any time to make it up to date and in accordance to the Defrozo services. Usage of personal data we collect is always the subject of the Privacy Policy in effect at the time  such data is used. If we make such changes in our Policy, we will notify you via email so that you are always aware of how we collect, store, and manage your personal information.